Sales policy

Sales policy

Once received and processed, orders will be made within 2-5 days. Once shipped, you should receive your order at your home in 10-14 days. If you live in a remote island in Scotland such as the Isle of Skye or in a Norwegian fjord delivery may take a few extra days. NOTE: Our workshop is closed Saturdays & Sundays.

With any shikibuton or kakebuton purchase you will receive a vacuum wrap bag to store the product when you’re not using, if you choose, and clips which you can use for airing on a railing. This is included in the price on the website as is the freight cost from Japan. We stongly recommend purchasing the covers to use with your futon set.

We will exchange a futon/duvet if it is damaged in transit or defective in the manufacturing process (our futon are hand-made and thoroughly inspected before they are shipped, so this would be very unlikely) for the exact same product (same size/pattern, etc.) as was initially ordered. Otherwise, we can not refund or exchange futon/duvet. As your futon is hand-made by true futon masters when the order is placed, and is shipped all the way from Japan, all sales are final once your order has shipped.

If you have any questions or concerns that you would like to clear up before ordering, please contact us as we look forward to the opportunity to address your concerns and give you any guidance you may need prior to ordering.