We will exchange a futon/duvet if it is damaged in transit or defective in the manufacturing process (our futon are hand-made and thoroughly inspected before they are shipped, so this would be very unlikely) for the exact same product (same size/pattern, etc.) as was initially ordered. Otherwise, we can not refund or exchange futon/duvet. As your futon is hand-made by true futon masters when the order is placed, and is shipped all the way from Japan, all sales are final once your order has shipped.
If you have any questions or concerns that you would like to clear up before ordering, please contact us as we look forward to the opportunity to address your concerns and give you any guidance you may need prior to ordering.